Cookie Policy

A bit of history

Cookies first appeared in 1994, when the “Netscape Navigator” browser was one of the most popular on the Internet at the time. The company MCI Communications wanted to launch an online store and asked for a feature that would allow customers to add products to a virtual shopping cart while browsing the catalog to be created. The idea was that this information would be saved on the customers’ computer, rather than sent to and stored on a server. Cookies were the solution invented by programmer Lou Montulli, one of the main names behind Netscape Communications.

What are Cookies?

A cookie is a small text file created by an Internet browser (e.g. Google Chrome, Firefox, Safari, Microsoft Edge, among others) when you first visit a website.

On future visits, each time the user returns to the website, the browser shares the cookie (the information in the text file) with the website, allowing the creation of records and track previous user visits.

Are cookies dangerous?

No. Cookies are necessary to improve your Internet browsing experience.

Some of the main purposes of Cookies are:

– Enabling an automatic login, thus avoiding the need to re-enter authentication credentials;
– Improve the user experience by storing their preferences, so that the site can look different for each user;
– Keep track of items added to the shopping cart;
– Log user activity, such as browsing history, clicking certain buttons on the page, etc.

More than words, a video:

Cookies used by Bytalk

The table below describes the cookies used by Bytalk:

Cookie Name Objective More Info Expiry
Bytalk Backoffice byside_webcare_uid Stores the visitor’s ID at the domain Used in the Bytalk backoffice to use BySide features (e.g. customer support) Session
byside_webcare_tuid Stores the visitor’s ID at the domain 2 years
BYTALK Stores the visitor’s ID at the domain Session
remember Used for Automatic Login 1 month
__stripe_sid Used for fraud prevention and detection* Stripe session ID 30 min
__stripe_mid Used for fraud prevention and detection* Stripe client ID 1 year
Bytalk client side (if Bytalk script/Tag is set up) bytalk_uid Stores the visitor ID on the website domain These cookies are intended to store customer acceptance (Opt-in)/exclusion (Opt-out). In an acceptance scenario, they allow to collect information about the customer’s behavior. All information obtained is used for segmentation and personalization of campaigns, statistics, reports and targeted actions. 2 years
__stripe_mid Stores the visitor’s ID at the domain, with a unique path Session

*Stripe cookies:

How can I disable cookies?

Through the configuration options of the browser installed on your computer, you can allow, block or delete cookies installed on your computer or device.

– In Google Chrome, see this page
– In Explorer, see this page
– In Firefox, see this page
– In Safari, see this page