· Control of all incoming calls
· Definition of handling rules
· Adjustable hours and availability
· Complete management of handling teams
· Add and link operators to incoming calls
· Assigning team-specific services
· Automatic handling
· Call flow with multiple options
· Call forwarding
· Integration with Click2Call service
· Automatic task handling
· Creation of calls with multiple participants
Digital call management
All you need for complete call handling management
Advantages of Online Client Support
Provide a superior customer service and get to know new opportunities. Explore integrated call management through the use of various voice options.
- Call management
- Adjustable working hours
- Specialized teams and operators
- Agile handling
- Reduce waiting times
- Multiple integrations
- Fewer missed calls
- Task automation
Discover the impact of Call Management in the day-to-day management of your business
Have you imagined your business with Online Client Support?
Without Call Management
- No call management
- Limited information associated with contacts
- All calls to the same destination, regardless of their purpose
- Contact information stored on phones, becoming unusable for campaigns
- Significant waiting times and numerous missed calls
With Call Management
- Call handling from any device: choose any computer or cellphone
- Contact forms with relevant information, such as demographics data or notes about the client profile
- Virtual Receptionist service that allows users to choose the purpose of the call
- Contact information stored automatically on lists, which can be used for campaigns
- Schedules and call distribution according to the teams availability
What our clients say
Encontramos na Bytalk um parceiro com o qual nos identificamos. Uma equipa profissional e ágil. Um produto simples e poderoso. Uma empresa centrada no cliente e na tecnologia.
Manuel de Rezende Pinto, Partner at MSIS
Bytalk has become a very important partner, especially during the pandemic. We’ve grown even closer to our users. Wherever you are, a single click is all you need to get advice from your Holon pharmacist. Bytalk has bridged the gap and expanded our availability, in order to be able to help those who need us the most.
We started using the Bytalk platform a little over a year ago. We felt the need to develop a linked communication strategy between all groups that maintained a relationship with Doctors of the World, and the result was Bytalk. Nowadays, we’re able to perform centralized contact management and keep communication focused yet customized towards all publics. In operational terms, working with the platform could not be easier! It’s totally user friendly and its dedicated team is available to help whenever we need their assistance.
Médicos do Mundo
Bytalk was the ideal solution to improve the communication experience between our partners (Beauty Salons) and our end users: it’s user friendly, customized to our needs and boasts great customer service.
André Calado, New Business, Retail & Key Account Manager
Our experience with Bytalk began in February 2021, and we had positive expectations from the start. The platform fulfilled the club’s goals, and being able to consult the results of each campaign was very important to evaluate their reach. The Bytalk team is always available to clear up any doubts, solve problems or explain other features of the platform. Bytalk makes life easier for companies.
Maritimo Madeira Futebol SAD